Challenge:
DCL Productions is a leader in its field. This production management company organises international concert tours for the likes of Alanis Morrissette, Moby and Goldfrapp. These are high-profile events, which involve hundreds of technicians, stage hands, promoters and production staff. When co-ordinating and managing such events, there is little room for error. User37 was commissioned to provide a suitable knowledge management solution.
Our Solution:
We devised, developed and launched an open source extranet for DCL Productions. The extranet, a private online network, can be accessed by the company’s partners, suppliers and production staff. It contains all the details, specifications, requirements and notes for each and every concert date and venue. Details can be updated quickly and easily. Confidential information can be password-restricted to selected individuals.
For this extranet, User37 opted for Drupal. This open source platform ensures flexibility and ease of adaptation. It also keeps costs low and can be updated regularly, unlike paid-for software that is more likely to become obsolete or require expensive updates.
Result:
The extranet was up and running within a matter of weeks, and was an immediate success. Tour managers and promoters have secure access and can log in from anywhere in the world. Important information is regularly refreshed, as circumstances develop or change. Administrative and logistics-related enquiries, which had clogged the switchboard at DCL Productions, plummeted as the company’s associates turned to the DCL extranet for the information they required. This allowed DCL Productions’ staff to turn their attention to other tasks and feats, reducing admin time, increasing efficiency and swiftly recouping the initial investment.
